Optima Digital Solutions
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The recent Granicus govService security advisory – what you can do to ensure you are protected
On Friday 5th June, the MHCLG sent out a notice to authorities regarding a security advisory identified on the Granicus govService platform. The main issue surrounding this security advisory is due to the way councils have configured their platform. We periodically monitor these types of mis-configurations for our clients to ensure they are not at…
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Optima Digital Solutions Partners with Netcall to help the public sector build and transform their services
Optima Digital Solutions is excited to be working with Netcall as a strategic partner. On a mission to help the public sector build and transform their services, this new partnership is focused on automating manual, labour-intensive business processes to achieve savings, now and in the future. Optimising process design Optima undertakes implementation and development for…
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Improving the online customer account experience at Sandwell Council
Client Sandwell Metropolitan Borough Council Department Digital Transformation Project Optima Digital Solutions was appointed to redesign the council’s govService customer and staff facing portals to match their new corporate website and intranet. Background In September 2023, Sandwell launched a new corporate website using the Jadu platform and are currently in the process of creating a…
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Integrating Causeway Alloy with govService at Gloucester City council
ClientGloucester City Council DepartmentIT & Transformation ProjectOptima Digital Solutions was appointed to assist with the integration of the Alloy back office system to the Granicus govService platform within a limited timeframe due to previous project setbacks. BackgroundIn 2022, a new waste contract was implemented at Gloucester City Council. The new provider, Ubico, is a local…
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Implementing standards on the Granicus govService platform
A common problem that we come across with most authorities utilising the govService platform is a lack of standardisation of naming conventions, reusable forms, integrations and more. Low-code platforms such as govService do not offer much in the way of standardisation out of the box: you need to get creative in the way that you…
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Good to great with Granicus
With council budgets stretched and the need to show both customer value and savings quickly, the move towards low code CRM solutions has been underway in local authorities for some time. At Optima, alongside our other technical capabilities, we currently support councils who have, or are, implementing Granicus’ govService platform. It’s a great product and…
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Change Network and Optima Digital Solutions to partner on low code acceleration
Transformation consultancy Change Network and transformation development specialists Optima Digital Solutions have formed a strategic partnership that will drive acceleration for public sector clients using the Granicus platform. As part of the agreement, Change Network will provide service design and management capabilities and Optima will provide blended development capability to support councils already using Granicus’…