Case Studies
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Transforming the Blue Badge Service at Sandwell Council
Background Sandwell Council have developed over 200 internal and customer-facing services via their MySandwell portfolio, which is powered by the Granicus govService platform. The latest service to go live on the platform is Blue Badges which has been developed by Optima Digital Solutions to address long processing times, high volumes of avoidable contact, manual data…
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Improving the online customer account experience at Sandwell Council
Optima Digital Solutions was appointed to redesign the council’s govService customer and staff facing portals to match their new corporate website and intranet.
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Integrating Causeway Alloy with govService at Gloucester City council
Background Optima Digital Solutions was appointed to assist with the integration of the Alloy back office system to the Granicus govService platform within a limited timeframe due to previous project setbacks. In 2022, a new waste contract was implemented at Gloucester City Council. The new provider, Ubico, is a local authority jointly owned company. This…