Case Studies
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Improving the online customer account experience at Sandwell Council
Optima Digital Solutions was appointed to redesign the council’s govService customer and staff facing portals to match their new corporate website and intranet.
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Integrating Causeway Alloy with govService at Gloucester City council
Project Optima Digital Solutions was appointed to assist with the integration of the Alloy back office system to the Granicus govService platform within a limited timeframe due to previous project setbacks. Background In 2022, a new waste contract was implemented at Gloucester City Council. The new provider, Ubico, is a local authority jointly owned company.…